Privacy Policy
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
- process your data (according to this privacy policy and honoring your rights)
- use cookies
- use web analytics tools
- use ad targeting tools
- contact you via e-mail (non-essential e-mails will not be sent unless you opt-in)
How we gather and use information
How and what information we gather
How we may use gathered information
- to provide products and services that you have requested;
- to process your orders, perform billing and notify you of the status of your order;
- to provide you with an effective customer service;
- for security, anti-piracy, and fraud prevention purposes;
- to provide you with information related to changes in products and services that you are using;
- to provide you with newsletters, special offers and other information where you have consented to receive it;
- to undertake any other promotional activities where you have consented to such promotional activities;
- to comply with or verify compliance with applicable laws, rules and regulations;
- to re-engage with you on Facebook using Facebook’s Custom Audiences feature.
- to personalize and support your use of BK Latvia website and services;
- to improve our products, services, customer experience and advertising strategy;
- for security, anti-piracy, and fraud prevention purposes;
- to identify actions or transactions as originating through an affiliate marketing or referral program;
- for ad targeting;
- for statistical or research and analysis purposes.
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To provide services delivered by our partners. We use other companies, which may include but not limited to present or future corporate affiliates, to provide joint services or certain services to us or on our behalf and help us to operate our business. In cases where it is necessary to deliver a service that is carried out by our third-party partner your information may be transmitted or made available to the partner which provides the service that you requested.
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To comply with legal requirements, cooperate with law enforcement, prevent crime, and protect legal rights or BK Latvia, you and others. To the extent not expressly prohibited by applicable law, we may disclose the personal information we collect without notifying you when we, in good faith, believe disclosure is appropriate: (a) to satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); (c) to investigate, prevent, or take action regarding possible crime; (d) to enforce a contract; to protect and defend the rights or property of BK Latvia, its corporate affiliates, and their respective employees, clients and partners and agents, other users or the public in general; or (e) act in situations involving potential threats to the personal safety of any person.
How long do we keep collected information
We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), and as permitted or required by applicable law.
Cookies and how we use them
- Session cookies. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for, like logging into your account, cannot be provided.
- Cookies that remember your choice. Some cookies used on this website allow the website to remember choices you make (such as your preferred language).
- Google Analytics cookies. These cookies are used to collect information about how visitors use our site. We use this information to compile reports and to help us improve the site. The cookies store information in an anonymous form.
- Ad targeting cookies These cookies are used to make advertising more effective and to show ads that are likely to be more relevant to you.
- Third party service provider cookies. Cookies can be set by the following third party services used on this website: Google Analytics, Facebook Like Button, YouTube videos. Some of these cookies may be used to track your behavior on other websites and we have no control over this as these cookies are not set by our own website.
How you can control cookies
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By using private browsing mode. Most browsers offer private browsing mode (private window, incognito window or InPrivate window). Any cookies created while in private browsing mode are deleted after you close all browser windows.
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By modifying browser settings. You can usually modify your browser settings to disable cookies. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.
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By means of free tools. You can opt out of receiving particular ad targeting cookies as described below.
Ad targeting tools that we use
Google Analytics
Data Storage
Your rights related to your personal information
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Right to access information. You have a right to receive information about why and how your personal data is processed. You have a right to receive a copy of your personal data stored by BK Latvia, free of charge, in a commonly used electronic format.
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Right to rectification. You have the right to obtain rectification of inaccurate personal data without undue delay, and to have incomplete personal data completed.
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Right to be forgotten. You have a right to withdraw your consent to personal data processing and have your personal data erased without undue delay whenever the data is no longer necessary (a) for service provision and (b) to satisfy any applicable law, regulation, legal process or enforceable governmental request.
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Right to restriction of processing. You have the right to have processing of your personal data restricted where you object to it and BK Latvia has no legitimate grounds to continue the processing, where you contest the accuracy of the data, where the processing is unlawful, or where you require it to establish, exercise or defend legal claims.
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Right to object. You have the right to object at any time to the processing of data, except when this is required for a task in the public interest or where there are compelling legitimate grounds for the processing. You can also object to processing performed for direct marketing purposes.
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Other rights according to GDRP. For details, please refer to GDRP website.